Refund and Returns Policy

Effective Date: 23 August 2025

At My Vintage Wish, we want you to be happy with your purchase. Because many of our products are one-of-a-kind vintage items or instant digital downloads, please read this policy carefully before ordering.

1. Return Eligibility (Physical Items)

Our returns window is 14 days from the date you receive your order. If 14 days have passed, we unfortunately cannot offer a refund or exchange (unless required by law).
To qualify for a return, the item must be unused, in the same condition you received it, and in its original packaging.
Proof of purchase (such as an order confirmation) is required.
Do not send your purchase back to the manufacturer.

Non-returnable items (physical)

Perishable, sanitary, or intimate goods.
Hazardous materials or flammable products.
Gift cards.
Items marked as “final sale.”

2. Digital Products & Downloads

All digital purchases (PDF patterns, e-books, printables, and other downloads) are final sale and non-refundable.
Files are delivered instantly after payment, and by completing your order you agree that your right to cancel ends once the download is available.
If a file is defective or corrupted, please contact us within 14 days and we’ll do our best to repair or replace it.

3. Refunds (Physical Items Only)

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method within a reasonable timeframe.
Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from the total.

Late or missing refunds

First, check your bank account or card statement again.
Then contact your bank or card provider, as processing times vary.
If you’ve done this and still have not received your refund, please contact us at [email protected].

4. Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at [email protected] with details and photos of the issue.

5. Sale Items

Only regular-priced physical goods may be refunded. Sale items cannot be refunded or exchanged unless defective.

6. Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of the return.
If the order was not marked as a gift, we will issue the refund to the original purchaser.

7. Shipping Returns

To return your product, please contact us at [email protected] for the return address and instructions.
You will be responsible for paying shipping costs when returning an item, unless it arrived damaged or incorrect.
For higher-value items, we recommend a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item.

8. Need Help?

If you have questions about your order, digital downloads, or this policy, email us at: [email protected].