Q: How old do I need to be to shop here?
A: You must be 18 or the age of majority in your country.
Q: What currency are your prices in?
A: All prices are listed in GBP (£).
Q: Do you ship worldwide?
A: Yes! We ship internationally, but you’re responsible for any customs duties or import taxes charged by your country.
Q: Can I return an item if I change my mind?
A: Once a paper pattern is opened, it’s considered used, even if you haven’t cut it, making it difficult to return for resale. You can’t “un-use” the pattern to return it in its original condition.
So returns on paper patterns or anything that constitutes a printed item (knitting, crochet, books included) cannot be returned.
Q: What about digital downloads (like PDFs or printables)?
A: These are for your personal use only. You can print and enjoy them, but you can’t resell, share, or redistribute the files.
Q: Can I get a refund for digital items?
A: Digital downloads like PDFs and printables are typically not eligible for returns because the customer receives a copy of the file immediately upon purchase and retains possession of it.
While a seller might allow for a refund under certain circumstances, the digital nature of the product makes it impossible for a customer to genuinely return the product in the same way
they would a physical item
Q: How do you handle my personal information?
A: We only collect what we need to process your order and improve our service. We never sell your data.
Q: What rights do I have over my information?
A: You can ask us to access, correct, or delete your data. You can also opt out of marketing emails anytime.
Q: How can I contact you?
A: Just email us at [email protected] and we’ll be happy to help!